At SR Jewellery/ SR Jewelfactory & SR Jewelfactory, we believe in building relationships through transparency and trust. Here are some of the most commonly asked questions by our valued customers.
Orders & Customisation
How can I place an order?
We undertake all types of customised orders in both gold and silver. If you have a reference design from the internet or a personal idea, just bring it to us. You can place an order by visiting our showroom or calling our customer support team. We’ll guide you every step of the way—from design to delivery.
Can you customise my jewellery even after I’ve purchased it?
Yes, absolutely! We’re happy to customise jewellery even after purchase to suit your preferences. Please note: customisation charges may apply, depending on the design and work involved.
Website & Product Information
How does your online portal work?
Our portal is a window into our latest collections and design launches. You can browse all our new arrivals from the comfort of your home. Like something you see? Just call us or visit our stores at Valasaravakkam or Vadapalani. Our team will be happy to assist you further.
Are the colours of products shown on your website accurate?
We take great care to show you the most accurate images possible. Still, slight variations may occur due to lighting and camera quality, reflections from stones or background, display differences on your device
We promise: the actual product will be just as beautiful, if not more!
Payment & Security
What modes of payment do you accept?
We accept all commonly used payment methods:
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Cash
- Credit/Debit Cards
- Bank Transfers (NEFT / RTGS)
We make it easy and safe for you to shop the way you prefer.
Is my card or bank information safe?
Absolutely. All online transactions are protected using SSL encryption, ensuring your card and bank details are safe and never stored. We follow strict security standards for all digital payments.
Shipping & Delivery
Do you deliver outside India?
Yes, we ship internationally. No matter where your loved ones are, you can send a special piece of jewellery to them with love—from Chennai to anywhere in the world.
Products We Offer
What kind of items do you sell?
We offer a wide range of jewellery and gift items across categories:
Gold Jewellery:
- 22KT and 18KT ornaments
- Coins in 22KT and 24KT
- Accessories like gold watches, spectacles
Diamond Jewellery:
- Lightweight everyday pieces to grand bridal sets
- Available in both 18KT and 22KT gold settings
Silver:
- Pooja items, gift sets, antique and designer articles
- Minimal everyday jewellery & wedding silver
- Silver coins, bars, and accessories (like pens, watches)
Gift Articles:
- Silver god frames, home decor items
- 99 gold frames for special occasions
- We also take up customised bulk gifting for weddings, baby showers, housewarmings, corporate gifting & more.
Savings Scheme & Pricing
Do you have any savings schemes I can join?
Yes! Our savings schemes are specially designed to help you plan your jewellery purchase over a few months. You can:
- Contribute fixed amount monthly
- Earn benefits like discounts on wastage, MC, and making charges
- Redeem your savings in gold, diamond, or silver jewellery
Visit our showroom or call us to know more—we’ll help you find the right plan.
How much is the wastage and making charge on your products?
We follow a very transparent pricing policy. Our wastage and making charges are kept low to offer the best value to our customers.
Want zero wastage or making charge? Enroll in our savings scheme and enjoy jewellery at 0% wastage or MC—a smart way to shop!
Feedback & Support
I’d like to share my feedback. How do I do that?
We’d love to hear from you! Please email your feedback to care@srjewellery.in — it means a lot to us and helps us serve you better
